Refund policy

Here’s the revised Return and Refund Policy tailored for your business, The Bonilla Co:

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### Return and Refund Policy for The Bonilla Co

Thank you for shopping with us at The Bonilla Co. We take pride in creating custom products tailored to our customers' designs. Please read our return and refund policy carefully:

**1. Custom Orders**  
Due to the personalized nature of our custom products, all sales are final. We do not accept returns or exchanges on items once they have been personalized.

**2. Damaged Items**  
If your item arrives damaged, please contact us within **48 hours** of delivery. To process your claim, we will require:
- Photos of the damaged item
- Photos of the packaging

All shipments are insured, so any damages that occur during shipping will be covered by the shipping insurance.

**3. Order Issues**  
If there is an issue with your order (e.g., incorrect item received), please reach out to us within **48 hours** of delivery. We will strive to resolve any issues promptly.  
- For non-custom products, we offer a **5-day return policy** with customer-paid shipping and a **60% restock fee** (excludes custom items). This is necessary as most products are sold live and verified by you before shipment.
- If refunds are applicable, they will be provided as store credit.

**4. Shipping Insurance**  
To ensure peace of mind, we recommend adding shipping insurance to your order. This allows for reimbursement in case USPS does not accept your claim. If your item arrives damaged, you can file a claim through the shipping carrier for a replacement or refund.

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If there are any other changes you’d like or additional details to include, just let me know!